Terms of Service & Privacy Policy

South of England Agricultural Society Website Privacy Policy
Last updated November, 2024

The South of England Agricultural Society (“us”, “we”, or “our”) operates www.seas.org.uk the “Site”, and we are committed to protecting the privacy and security of our users’ and visitors’ personal information. This Privacy Policy (“Policy”) informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. Our privacy procedures have been implemented to comply with the privacy legislation of The United Kingdom.

Notice and Collection

Whilst using our Site, we may ask you to provide us with certain information that can be used to contact or identify you. “Personal Information” is any information that is identifiable with you, as an individual.

Personal information we collect may include:
Name
Email Address

Personal Information, however, does not include your name, business title or business address or business telephone number in your capacity as an employee of an organisation. The South of England Agricultural Society will only collect personal information by fair and lawful means. The provision of personal information is voluntary.

The South of England Agricultural Society collects personal information for the following purposes:

–   To establish and maintain responsible commercial relations with customers and to provide

Ongoing services

• To respond to your inquiry when you contact us, request a download or request further information
• To advise you about new products and services that may be of interest to you (provided that you can choose not to receive any invitations or direct mail from us by indicating your preference as outlined below under Contact Us)
• Unless required or permitted by law, we shall not use or disclose your personal information for a new purpose not identified here.
• In certain circumstances, the South of England Agricultural Society may collect information from individuals under the age of 13. As required by law, we will give parents direct notice prior to collecting information and receive the parent’s verifiable consent.
• The South of England Agricultural Society will not require a child to disclose more information than is reasonably necessary to participate in an activity;
• Parents can review their child’s personal information, direct us to delete it, and refuse to allow any further collection or use of the child’s information;
• Parents can agree to the collection and use of their child’s information, but still not allow disclosure to third parties unless that’s part of the service (for example, social networking);

To learn more about our privacy procedures, you may contact us on 01444 892 700 or email: info@seas.org.uk

Choice and Consent

Prior to obtaining your consent, The South of England Agricultural Society will describe the choices available to you and obtain implicit or explicit consent with respect to the collection, use, and disclosure of your personal information, except in certain situations otherwise permitted by the law. Where it is reasonable to do so, we may rely on your implied consent. Otherwise, we will rely on explicit consent received directly from you to collect or use your personal information, for example, the collection of your personal information if you subscribe to a newsletter on the Site.

You may withdraw or modify your consent at any time through contacting The South of England Agricultural Society Privacy Officer via info@seas.org.uk

Legitimate Interest

If you have purchased an e-ticket for one of the the Society’s events, you may receive occasional emails from us, notifying you of details of the Society’s events, letting you know when the same, or similar, tickets are available for purchase in the future and/or any changes to our events/services.

You may opt-out of these legitimate interest emails at any time by clicking the ‘unsubscribe’ link at the end of the email.

Use and Retention

The South of England Agricultural Society limits the use of personal information to the purposes identified in this Policy and for which the individual has provided implicit or explicit consent. We retain personal information for only as long as it is necessary to fulfil the stated purposes, except with the consent of the individual or as required by law.

Personal information provided to us by users is primarily stored on servers in The United Kingdom.

The South of England Agricultural Society will erase personal information that is no longer needed.
Disclosure to Third Parties

The South of England Agricultural Society does not transfer personal information to third parties or service providers.

Access

The South of England Agricultural Society provides individuals with access to their personal information for review or update. If you wish to access your personal information to challenge accuracy or update it to ensure completeness, you may email us at info@seas.org.uk

We will provide a response within 30 days of receiving an access request. If under certain circumstances we are unable to fully separate your personal information from that of another individual, we will not be able to provide you with access to your information.

Quality

The South of England Agricultural Society will strive to maintain an accurate and complete record of your personal information for the purposes identified in this Policy. If you believe your personal information may be inaccurate, you may contact us to access your personal information and take steps to verify, update, and correct it.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse or disable all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. By using this website, you accept the use of cookies

Remarketing Cookies

This website uses the Google AdWords & Facebook remarketing service to advertise on third party websites (including Google & Facebook) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry or buying a ticket to our events. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google & Facebook use cookies to serve ads based on someone’s past visits to the seas.org.uk website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

Information about how visitors can opt out of the use of cookies on their devices can be found here: http://optout.networkadvertising.org/?c=1#!/

Security for Privacy

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. The South of England Agricultural Society protects personal information against unauthorized access in accordance with established policies and procedures. Information is protected by security safeguards appropriate to the sensitivity of the information.
Monitoring and Enforcement

The South of England Agricultural Society monitors compliance with its privacy policies and procedures. Users may file privacy complaints and disputes by contacting The South of England Agricultural Society Privacy Officer via info@seas.org.uk who is accountable for our privacy compliance. Every privacy-related complaint will be acknowledged, documented, and investigated, with the results being provided to the complainant. If the complaint is found to be justified, appropriate measures will be taken as a result.

Changes to our Privacy Policy

This Privacy Policy is effective as of May 11, 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Complaints procedure

We aim to offer the best possible service to deal with our customers’ needs and expectations, but there may be occasions where performance falls short of fulfilling such needs and/or expectations, and a customer believes there is a cause for complaint.

A complaint should be made within three months from an incident, omission or action that caused the grievance. The complaint should be sent in writing to the Administration & Governance Manager. If the complaint is about the Administration & Governance Manager then it should be addressed to the Board of Trustees. They will acknowledge this within two weeks and give some details of the next steps.

We will investigate the complaint and utilise internal capability and disciplinary policies if required. The complainant will be made aware of some of the outcomes of the complaint – however if internal disciplinary procedures have been used they will not be made aware of the detail of this. We will maintain confidentiality of the complaint and would expect the complainant to do the same.

If the complainant does not feel that the Administration & Governance Manager has resolved issues to their satisfaction then they should refer the complaint to the Board of Trustees. 

A record of all complaints will be made by the Society and kept securely by the Administration & Governance Manager. The retention period for informal verbal complaints records will be one year from the date of the initial record of the complaint. The retention period for formal written complaints records will be one year from the date of the initial record of the complaint. The retention period for formal written complaints records will be three years from the date of the initial record of the complaint.

All complaints and compliments recorded will be reported as a confidential item to the Board of Trustees at the regular Board of Trustees meeting.

Contact Us
If you have any questions please contact us at info@seas.org.uk or by post to:

South of England Agricultural Society

South of England Showground

Selsfield Road

Ardingly

West Sussex

RH17 6TL